1. Can you confirm that you do FREE SHIPPING Australia wide?
All darts and dart accessories are shipped free of charge. Dartboards and Dartboard Cabinets are the only items for which we charge shipping and that is a flat $16. We do reserve the right to decline any sales from extremely remote areas such as Alice Springs, Mount Isa, Far Nth Qld, NT and regional WA. We will always hold orders for extremely remote areas and contact you with a shipping quotation. Orders to New Zealand are quoted before shipping.
2. “Is your price per Dart ? Do i have to buy 3 Darts?”
All prices involving Darts, or accessories such as Flights and Shafts, are on the understanding that they are sold in sets of 3. So if you selected “1” via the menu, you recieve 1 set, which is actually 3 items.
3. “Where are you located and do you have a shop?”
We operate out of western Sydney and we do have a showroom that can be attended on a strictly APPOINTMENT ONLY basis. We also provide a mobile service to Dart Clubs in the Sydney Metro and nearby coastal regions. We attend on a specified Darts Evening and your Members are welcome to have a look at the range of darts that we have available. If you want us to attend to one of your Dart Meetings or Events, send us an email or telephone on 0413 049479.
4. “How long until my order comes?”
Orders are normally dispatched the first working day after the order is placed. Darts and accessories are generally sent by Australia Post Satchels.
Orders to Capital Cities generally only take 1-2 working days, but if you reside in the country or you are located in a remote area, it can can take longer.
5. “Can I get a refund if I am not happy?”
We provide a 100% money back guarantee in the event of any product or equipment being found to be faulty, or inaccurately described. We will only provide exchange or store credit on goods that are classed as “Change Of Mind” when there is no “quality issue”.
Should you purchase an item and decide that you do not like it, we can provide an exchange or store credit, however you will be responsible for the cost of returning the goods to us and the shipping of the replacement goods back to you.
The items need to be returned by registered mail or courier, they need to be in original packaging, totally UNUSED and in condition for sale to another customer. To obtain or request a refund please use the “Contact Us” form and provide us with the relevent details.
6. “How can I be sure that my Credit Card wont be scammed by paying online?”
When shopping with us you can be assured that we process the Credit or Debit Card details through the Paypal Encrypted Gateway. The green padlock displaying in the browser bar in the upper left corner indicates that this is a secure shopping site and internationally certified for trading.
You do not have to be a member of Paypal to use the checkout system, you can simply check out as a “Guest”.
7. “Can i pay by Bank Cheque? Do I have to pay by Credit Card?”
We have numerous options when it comes to paying for your purchases.
- Payment by Credit or Debit Card through the Paypal Payment Gateway
- Payment by Paypal Funds if you are a member of Paypal
- Direct Bank Deposit (Transfer) or “Over The Counter” deposit
Sometimes we just have to make changes and do other methods that are more suitable for our Customers so if you need to arrange something special regarding payments, please phone us or send us an email and we will certainly do our best to accommodate you.
8. “I chose Direct Deposit as the payment method, when will my order come?”
All orders that are paid for by Direct Deposit are despatched as soon as payment is confirmed.
Payment confirmation can take as little as 6 hours, depending upon what time and what day of the week the payment is placed.
eg. A Direct Deposit Payment placed on Monday before 4pm will probably be confirmed overnight and the goods despatched on Tuesday afternoon.
eg. A Direct Deposit Payment placed at 6.30pm on a Friday will not be expected to be confirmed until the Banks update on Monday night, meaning dispatch cannot take place until Tuesday.
I appreciate that getting the order to you as fast as possible is very important but if you choose to place an order and pay via Direct Deposit (EFT), then you need to understand that we cannot despatch the order until the payment has been confirmed as being in our account.
9. “Can I pickup my purchases and pay in cash?”
At this point in time we do not have a shop as such, but we do have a showroom that you can attend and pickup your purchases. This is located in the Penrith area of western Sydney, simply call us on 0413 049479 and we will make an appointment that suits.